Additional Resources
Community Guidelines & Resources
Click here to review the community guidelines for Cadence Communities.
Cadence Communities is committed to promoting a clean and sustainable living environment for all residents. In line with federal, state, and installation storm water requirements, we would like to remind you about the importance of adhering to environmental management protection provisions. Click here to view our storm water pollution prevention resource or do not hesitate to reach out to the Environmental Management Division at your installation.
We have partnered with Esusu to help you establish and grow your credit (for FREE!) with every on-time rent payment you make. Click here to find out about the program or to opt-out.
Maintenance & Pest Control
Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!
Not registered yet? It only takes a minute!
- Open the Centinel Communities App
- Tap Request Maintenance, then click “First Time User?”
- Register using the email address associated with your resident portal account.
Need help?
CLICK HERE
to view the Quick Start Guide and FAQs.
When your next routine needs arise, simply log into the App, tap
Request Maintenance, and use the self-scheduling tool to request
service on your terms. (TIP: Opt to “Save Password” to skip extra
steps next time!)
If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (615) 203-0727 as soon as possible.
Click here for more information on the MSC.
Don’t forget to download the Centinel Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Common Questions
Beginning April 1, 2023, renters insurance is required at time of
move-in and must be maintained at all times during residency with
Cadence Communities at the expense of the resident. Renters insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while living
in your home. The lease requires proof of insurance coverage meeting
the minimum requirements with Cadence Communities named as an interested
party at time of move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least $100,000 per occurrence
Cadence Communities strongly recommends you add property insurance to
cover losses or damage to your personal belongings or the personal
belongings of your family or guests.
Please keep in mind that Cadence Communities will not cover
the loss of or damage to your personal property or the personal
property of your family members or guests.
You may choose any renters insurance provider. We offer
ResidentShield to residents as an easy and affordable option for renters
insurance. Visit
www.residentshield.com/centinel
for more information or to sign up today!
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under the
lease. For more information,
click here.
Tenant Bill of Rights / Tenant Responsibilities:
Click here
to view a copy of the Tenant Bill of Rights.
Click here
to view a copy of the Tenant Responsibilities.
Dispute Resolution Process
Informal Dispute Resolution Process – All Residents
Cadence Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.
Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.
Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.
We are committed to providing an exceptional resident experience while you call Cadence Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.