Resident Resources

How Can We Help?

Community Guidelines & Resources

Where can I find the rules and regulations for my community?

Click here to review the community guidelines for Cadence Communities.

How do I contact my Community Office?

Please email [email protected] or call (615) 203-0727 to reach your property management or maintenance team.

Are pets allowed?

Yes, we gladly welcome four-legged family members at Cadence Communities! Please see the Animal Policy for more information about our animal policy and information about restricted breeds. All animals must be approved and authorized by Cadence Communities. 

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video.

Am I allowed to run a business from my home?

Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.

Are guests allowed to stay with me?

Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office. They will be able to move forward with the next step!

Maintenance

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (615) 203-0727 as soon as possible. For routine service requests, you may also submit your maintenance request online.

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
Our experienced customer service agents are available for 19 hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are any items available for pick-up by residents, such as HVAC filters or light bulbs?

We are pleased to offer residents a convenient Self-Help Delivery Service, where you can now get the following self-help items delivered right to your door. Are you in need of one or more of the items listed below? Contact (615) 203-0727 to schedule a delivery.

The following items are available for delivery:

  • HVAC Filters
  • Light Bulbs
  • Outlet Covers
  • 9-volt Batteries
  • Window Blind Slats

Home Alterations

How do I submit requests to alter my home?

Cadence Communities allows our residents to make their home their own. For more information on the approved colors for paint modifications, review our paint request form and click here to submit your request electronically.

Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

  • Hunter Liggett - Weekly trash pick-up takes place on Thursday, and weekly recycle pick-up continues unchanged on Wednesday through the installation.
  • Natick - Weekly trash and recycle pick-up takes place on Thursday, with new cans being delivered on 9/29/23.
  • Rock Island - Weekly trash pick-up takes place on Friday, recycle pick-up occurs every other week on Friday starting on 10/13/23.
  • McCoy - Weekly trash and recycle pick-up takes place on Wednesday, with new cans being delivered on 9/29/23.
  • Buchanan – No change to current trash and recycle schedule.
  • Tobyhanna – No change to current trash and recycle process with centralized dumpster and recycle receptacle.

Who can I contact with lawn care/tree trimming concerns?

Regular grounds maintenance is performed for all common areas. Residents are responsible for maintaining the front, side, and backyard of their homes 50 feet in all directions. Please visit section 7.5 of the Community Guidelines or contact your community office with questions about lawn care expectations, common area questions, or tree trimming concerns.

How do I report curb appeal concerns?

Please report any community concerns to your community office.

Weather Preparedness

Severe weather can happen anytime and anywhere.

Cadence Communities works in conjunction with the Army in following the published installation procedures for Emergency Warning Announcements, inclement weather, and other emergency situations. All families should have an emergency evacuation plan, a safe place of shelter in the house identified, and a designated place to meet outside the home. It will be everyone’s personal responsibility to make adequate preparations to protect themselves and those for whom they are responsible. For useful information and tips on how to prepare a family disaster readiness kit, please refer to www.ready.gov.

Environmental Resources

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is renter's insurance required?

Renters insurance is required at time of move-in and must be maintained at all times during residency with Cadence Communities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Cadence Communities named as an interested party at time of move-in.

Minimum Required Insurance Coverage:

  • Limits of liability in an amount of at least $100,000 per occurrence

Cadence Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Cadence Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests. If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Provide Feedback

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?


Informal Dispute Resolution Process – All Residents
Cadence Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click below to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Cadence Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.

Installation Resources

Where can I find more information on installation resources?

Click the link below for additional information and resources:

Fort McCoy: https://home.army.mil/mccoy/index.php
Fort Hunter Liggett: https://home.army.mil/liggett/index.php
Fort Buchanan: https://home.army.mil/buchanan/index.php
Tobyhanna Army Depot: https://www.tobyhanna.army.mil/
Natick Soldier Systems Center (NSSC): https://www.army.mil/natick
Rock Island Arsenal: https://home.army.mil/ria/