Resident Resources

Where can I find the rules and regulations for my community?

Click here to review the community guidelines for Cadence Communities.

How do I contact my Community Office?

Please email [email protected] or call (615) 203-0727 to reach your property management or maintenance team.

Are pets allowed?

Yes, we gladly welcome four-legged family members at Cadence Communities! Please see the Animal Policy for more information about our animal policy and information about restricted breeds. All animals must be approved and authorized by Cadence Communities. 

Click here to view the Animal Policy for your community:

• The Cadence at Fort Buchanan
• The Cadence at Fort Hunter Liggett
• The Cadence at Fort McCoy
• The Cadence at Natick Solider Systems Center
• The Cadence at Rock Island Arsenal
• The Cadence at Tobyhanna Army Depot

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video.

Am I allowed to run a business from my home?

Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.

Are guests allowed to stay with me?

Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office. They will be able to move forward with the next step!

Storm Water Pollution Prevention

Cadence Communities is committed to promoting a clean and sustainable living environment for all residents. In line with federal, state, and installation storm water requirements, we would like to remind you about the importance of adhering to environmental management protection provisions. Click here to view our storm water pollution prevention resource or do not hesitate to reach out to the Environmental Management Division at your installation.

How do I report a maintenance issue?

Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!

Not registered yet? It only takes a minute!

• Open the Centinel Communities App
• Tap Request Maintenance, then click “First Time User?”
• Register using the email address associated with your resident portal account.

Need help? CLICK HERE to view the Quick Start Guide and FAQs.

When your next routine needs arise, simply log into the App, tap Request Maintenance, and use the self-scheduling tool to request service on your terms. (TIP: Opt to “Save Password” to skip extra steps next time!)

If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (615) 203-0727 as soon as possible.

Routine vs. Urgent/Emergency – What’s the Difference?

• Routine: Issues like screen repairs or dripping faucets.
• Urgent: Could lead to an emergency if left unaddressed (e.g., clogged toilet).
• Emergency: Immediate risk to health, safety, or property such as smoke, fire, or flood.

The MSC is here for your urgent & emergency needs!

• US-based representatives with strong facilities knowledge
• Call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents, such as HVAC filters or light bulbs?

We are pleased to offer residents a convenient Self-Help Delivery Service, where you can now get the following self-help items delivered right to your door. Are you in need of one or more of the items listed below? Contact (615) 203-0727 to schedule a delivery.

The following items are available for delivery:

• HVAC Filters
• Light Bulbs
• Outlet Covers
• 9-volt Batteries
• Window Blind Slats
• Pest Management Products (including glue boards, traps, and bait stations)

Your Community's Integrated Pest Management Program

As part of our commitment to environmental protection, resident safety, and pet welfare, Cadence Communities wants to familiarize you with our Integrated Pest Management (IPM) program. Your community is on federal property, meaning the use of pesticides is regulated by federal law. The primary goal is to ensure effective pest control while minimizing environmental impact and reducing unnecessary exposure to pesticides for our residents, their families, and pets.

Here's what you can expect from our IPM program:

• Preventive Strategies
• Monitoring and Assessment
• Non-Chemical Control Methods
• Targeted Pesticide Application
• Education and Awareness

There are several non-chemical pest management products available free of charge from your community self-help location including glue boards, traps, and bait stations. Click here to locate self-help in your community.

Click here to view the Integrated Pest Management FAQ for your community:

• The Cadence at Fort Buchanan
• The Cadence at Fort Hunter Liggett
• The Cadence at Fort McCoy
• The Cadence at Natick Solider Systems Center
• The Cadence at Rock Island Arsenal
• The Cadence at Tobyhanna Army Depot

If you are experiencing increased pest activity in or around your home that you are unable to address with non-chemical control methods or over-the-counter pest products, please contact the MSC to schedule an appointment. Please reach out to your property management team with any questions or concerns regarding pest management in your community.

How do I submit requests to alter my home?

Cadence Communities allows our residents to make their home their own. For more information on the approved colors for paint modifications, review our paint request form and click here to submit your request electronically.

Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.

When can I expect the trash and recycling to be picked up?

• Hunter Liggett - Weekly trash pick-up takes place on Thursday, and weekly recycle pick-up continues unchanged on Wednesday through the installation.
• Natick - Weekly trash and recycle pick-up takes place on Thursday.
• Rock Island - Click HERE to view the Service Provider Schedule.
• McCoy - Click HERE to view the Service Provider Schedule.
• Buchanan – Weekly trash and recycle pick-up occurs on Monday.
• Tobyhanna – Centralized dumpster and recycle receptacle.

Who can I contact with lawn care/tree trimming concerns?

Regular grounds maintenance is performed for all common areas. Residents are responsible for maintaining the front, side, and backyard of their homes 50 feet in all directions. Please visit section 7.5 of the Community Guidelines or contact your community office with questions about lawn care expectations, common area questions, or tree trimming concerns.

How do I report curb appeal concerns?

Please report any community concerns to your community office.

Severe weather can happen anytime and anywhere.

Cadence Communities works in conjunction with the Army in following the published installation procedures for Emergency Warning Announcements, inclement weather, and other emergency situations. All families should have an emergency evacuation plan, a safe place of shelter in the house identified, and a designated place to meet outside the home. It will be everyone’s personal responsibility to make adequate preparations to protect themselves and those for whom they are responsible. For useful information and tips on how to prepare a family disaster readiness kit, please refer to www.ready.gov.

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is renters insurance required?

Beginning April 1, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Cadence Communities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Cadence Communities named as an interested party at time of move-in.

Minimum Required Insurance Coverage:

• Limits of liability in an amount of at least $100,000 per occurrence

Cadence Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Cadence Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests.

You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/centinel for more information or to sign up today!

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Cadence Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Cadence Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.

Where can I find more information on installation resources?

Click the link below for additional information and resources:

Fort McCoy: https://home.army.mil/mccoy/index.php
Fort Hunter Liggett: https://home.army.mil/liggett/index.php
Fort Buchanan: https://home.army.mil/buchanan/index.php
Tobyhanna Army Depot: https://www.tobyhanna.army.mil/
Natick Soldier Systems Center (NSSC): https://www.army.mil/natick
Rock Island Arsenal: https://home.army.mil/ria/