Resident Resources
How Can We Help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
Click here to review the community guidelines for Cadence Communities.
How do I contact my Community Office?
Please email [email protected] or call (615) 203-0727 to reach your property management or maintenance team.
Are pets allowed?
Yes, we gladly welcome four-legged family members at Cadence Communities! Please see the Animal Policy for more information about our animal policy and information about restricted breeds. All animals must be approved and authorized by Cadence Communities.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video.
Am I allowed to run a business from my home?
Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.
Are guests allowed to stay with me?
Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.
I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?
We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office. They will be able to move forward with the next step!
Maintenance & Pest Control
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at
(615) 203-0727 as soon as possible. For
routine service requests, you may also submit your maintenance request online.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Are any items available for pick-up by residents, such as HVAC filters or light bulbs?
We are pleased to offer residents a convenient
Self-Help Delivery
Service, where you can now get the following
self-help items delivered right to your door. Are you in need of
one or more of the items listed below? Contact (615) 203-0727 to
schedule a delivery.
The following items are available for delivery:
- HVAC Filters
- Light Bulbs
- Outlet Covers
- 9-volt Batteries
- Window Blind Slats
- Pest Management Products (including glue boards, traps, and bait stations)
Your Community's Integrated Pest Management Program
As part of our commitment to environmental
protection, resident safety, and pet welfare, Cadence Communities
wants to familiarize you with our Integrated Pest Management (IPM)
program. Your community is on federal property, meaning the use of
pesticides is regulated by federal law. The primary goal is to
ensure effective pest control while minimizing environmental impact
and reducing unnecessary exposure to pesticides for our residents,
their families, and pets.
Here's what you can expect from our IPM program:
- Preventive Strategies
- Monitoring and Assessment
- Non-Chemical Control Methods
- Targeted Pesticide Application
- Education and Awareness
There are several non-chemical pest management
products available free of charge from your community self-help
location including glue boards, traps, and bait stations. Click here to locate
self-help in your community.
Click here to view the Integrated Pest Management FAQ for your
community:
- The Cadence at Fort Buchanan
- The Cadence at Fort Hunter Liggett
- The Cadence at Fort McCoy
- The Cadence at Natick Solider Systems Center
- The Cadence at Rock Island Arsenal
- The Cadence at Tobyhanna Army Depot
If you are experiencing increased pest activity in or around your home that you are unable to address with non-chemical control methods or over-the-counter pest products, please contact the MSC to schedule an appointment. Please reach out to your property management team with any questions or concerns regarding pest management in your community.
Home Alterations
How do I submit requests to alter my home?
Cadence Communities allows our residents to make
their home their own. For more information on the approved colors
for paint modifications, review our paint request
form and click here to submit
your request electronically.
Residents who wish to install satellite dishes, fences, or other
personalized items will need to review the dig permit and home
improvement request form here.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
- Hunter Liggett - Weekly trash pick-up takes place on Thursday, and weekly recycle pick-up continues unchanged on Wednesday through the installation.
- Natick - Weekly trash and recycle pick-up takes place on Thursday, with new cans being delivered on 9/29/23.
- Rock Island - Weekly trash pick-up takes place on Friday, recycle pick-up occurs every other week on Friday starting on 10/13/23.
- McCoy - Weekly trash and recycle pick-up takes place on Wednesday, with new cans being delivered on 9/29/23.
- Buchanan – Weekly trash and recycle pick-up occurs on Monday.
- Tobyhanna – No change to current trash and recycle process with centralized dumpster and recycle receptacle.
Who can I contact with lawn care/tree trimming concerns?
Regular grounds maintenance is performed for all common areas. Residents are responsible for maintaining the front, side, and backyard of their homes 50 feet in all directions. Please visit section 7.5 of the Community Guidelines or contact your community office with questions about lawn care expectations, common area questions, or tree trimming concerns.
How do I report curb appeal concerns?
Please report any community concerns to your community office.
Weather Preparedness
Severe weather can happen anytime and anywhere.
Cadence Communities works in conjunction with the Army in following the published installation procedures for Emergency Warning Announcements, inclement weather, and other emergency situations. All families should have an emergency evacuation plan, a safe place of shelter in the house identified, and a designated place to meet outside the home. It will be everyone’s personal responsibility to make adequate preparations to protect themselves and those for whom they are responsible. For useful information and tips on how to prepare a family disaster readiness kit, please refer to www.ready.gov.
Environmental Resources
During your leasing process we provided a Mold 101
Guide that discusses prevention, identification, and the procedure
for reporting concerns to your maintenance team. Please immediately
notify the Maintenance Solution Center if you discover a leak or
suspect water intrusion of any kind in your home. To revisit the
guide for prevention and reporting tips, please click here.
Additionally, click here to revisit
the EPA’s Lead Based Paint brochure provided with your lease
packet.
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter's insurance required?
Renters insurance is required at time of move-in
and must be maintained at all times during residency with Cadence
Communities at the expense of the resident. Renters insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Cadence Communities named as
an interested party at time of move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least $100,000 per occurrence
Cadence Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Cadence Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests. If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.
Provide Feedback
Tell us how we're doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Cadence Communities takes resident concerns very seriously and
desires to address and resolve any issues in a timely manner to the
satisfaction of all parties involved. Click below to view a
copy of our informal dispute resolution process as well as key
points of contact available to assist you with your concerns.
- Informal Dispute Resolution Buchanan
- Informal Dispute Resolution Fort McCoy
- Informal Dispute Resolution Hunter Liggett
- Informal Dispute Resolution Natick
- Informal Dispute Resolution Rock Island
- Informal Dispute Resolution Tobyhanna
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.
Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.
We are committed to providing an exceptional resident experience while you call Cadence Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.
Installation Resources
Where can I find more information on installation resources?
Click the link below for additional information and
resources:
Fort McCoy: https://home.army.mil/mccoy/index.php
Fort Hunter Liggett: https://home.army.mil/liggett/index.php
Fort Buchanan: https://home.army.mil/buchanan/index.php
Tobyhanna Army Depot: https://www.tobyhanna.army.mil/
Natick Soldier Systems Center (NSSC): https://www.army.mil/natick
Rock Island Arsenal: https://home.army.mil/ria/